Welcome to www.papasgrove.com! By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise. These Online Shopping Terms and conditions apply to all orders which you, the customer, place using our website which is operated by Ariadne Management Pte Ltd. Please read them carefully before placing your order and you may want to print a copy for future reference.
Your Account
You may register with us when purchasing items using this Website. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your account. You accept responsibility for all activities that occur under your account or password, so please take all necessary precautions to ensure that the username and password is kept confidential and secure. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email or postal address). You can access and update your details using the 'Your Account' area of the Website. We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.
Privacy and Communications
When you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement. To fulfill our obligations to you under these Online Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that this electronic communications will satisfy any legal requirement for communications in writing. Our privacy policy does not encompass sites maintained by other companies, affiliate sites or those sites who re-direct to www.papasgrove.com. This also relates to sites you access or are re-directed to from www.papasgrove.com
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. We will confirm receipt of your order by sending you an email summarizing the details of your order ('Order Confirmation E-mail'); this is the point at which we accept your order and the contract is formed.
Age Restrictions
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Colours, specifications, dimensions and descriptions of products
We have made every effort to display the colours, specifications, dimensions and descriptions (including harvests, please note all images are for illustration purposes only.) of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor. We cannot guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Website without prior notice.
Content & Intellectual Property Rights
Papa's Grove and its products and content is protected by intellectual property. You are only allowed to use content found on this Website as expressly agreed by Ariadne Management Pte. Ltd. Any reproduction or redistribution of our products and content may result in legal penalties. In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Papa's Grove cannot promise the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
Pricing Policy
Please note that the item prices do not include shipping costs or any tax and duty and applicable at the destination country. Shipping costs are calculated during the ordering process, depending on country of destination and available shipment options irrespectively of how many products are shipped, and they are added to the shopping cart before the order is finalized. Please be aware that you as the customers are solely responsible for any tax, duty or other charges applied locally at the destination country. Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount already paid for. Prices displayed on the Website apply to online, e-mail and phone purchases. We reserve the right to update prices displayed on the Website at any point and without notice.
Payment
You may pay for the items which you order online by supplying your credit/debit card details on paypal. Papa’s Grove operates the highest level of security, meaning your card details are not kept. Should we need to issue a refund due to a price change or item being out of stock we will need to re-contact you to obtain your card details We regret that we cannot accept cheques as payment mode. Please note that we cannot guarantee the security of data when communicating with Papa’s Grove via email. Accordingly please do not send us payment information using email. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order. When you place an order, you have the option to pay with a telegraphic transfer to the account indicated in the invoice you will receive together with the confirmation of your order.
Cancellations
If you wish to cancel your order, please contact us. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
Events beyond our reasonable control
We will not be responsible to you for any delay or failure to comply with our obligations under these On-line Shopping Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
Waiver
If you breach these On-line Shopping Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Governing Law and Jurisdiction
These On-line Shopping Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. You agree to submit to the non-exclusive jurisdiction of the Singapore courts, as do we.
Customer Support
Please contact Email: [email protected]